Fair rules for fair situations. If something goes wrong, we’ll make it right.
Effective date: January 1, 2026
Last updated: January 1, 2026
This Refund & Cancellation Policy explains how we handle cancellations, modifications, and refunds for takeout orders and reservations at North & Southeats Restaurant. It should be read together with our Terms of Service.
Quick summary: Nothing is charged online. Payment happens in person when you pick up your order. So the question of a “refund” is really about whether we’ll still hold or cancel your order — and we’ll do that fairly, either way.
All takeout orders are paid in person at the time of pickup. We do not process card payments online. This means we never hold your money before your order is prepared.
If you need to cancel your takeout order before we have begun cooking, just call us at (207) 965-6119. We will cancel your order at no charge. There is nothing to refund because nothing has been paid.
Once we begin preparing your order, we have committed ingredients and time to it. In most cases:
We try to be reasonable about this. If something unusual happened — a family emergency, a medical issue — tell us. We’ll figure it out together.
If we made a mistake — wrong item, missing item, undercooked or overcooked dish, or an order that doesn’t match what you requested — we will make it right. Depending on the situation, we may:
Please check your order before you leave the restaurant whenever possible. That’s the fastest way for us to fix an issue — we can do it on the spot.
If something isn’t right about the food, let us know. Call us at (207) 965-6119 within 24 hours of pickup, and describe what happened. We take this seriously. Depending on the situation, we may offer a remake, a credit, or a refund. We do reserve the right to ask reasonable questions — we’re a small operation, and we try to keep this fair for both sides.
If you place a takeout order and do not show up to pick it up, and you haven’t contacted us to cancel or reschedule, we consider that a no-show. Since payment happens at pickup, there’s nothing to refund — but repeated no-shows may lead us to require advance confirmation for future orders.
Please call us as soon as you know plans have changed. There is no fee for cancelling a standard reservation, no matter how late you call. We appreciate the courtesy of advance notice so we can offer your table to someone else.
We hold reserved tables for 15 minutes past the reservation time. If you’re running late, call us and we’ll do our best to accommodate. Tables that go unclaimed after 15 minutes may be released to walk-in guests.
Repeated no-shows may lead us to require a credit card hold on future reservations for your party.
Private events and large group bookings may require a deposit to secure the date. The deposit amount and terms are outlined in writing when you book.
Our standard policy for private events:
Each private event is discussed individually when you book. The terms we agree to in writing take precedence over this general policy.
If a refund is due, and you paid by card at pickup, we process it back to the same card. If you paid in cash, we issue a cash refund or, at your option, a credit for a future visit. We aim to process refunds within 5 business days.
To request a refund or report an issue with your order, contact us at:
Phone: (207) 965-6119
Email: [email protected]
Or use our contact form.
Please include:
We may update this Refund & Cancellation Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. For active reservations and events, the version in place at the time of your booking applies unless we both agree otherwise.
See also our Privacy Policy, Terms of Service, and Cookie Policy.